When can a refund be performed?

1 minute read

To perform a Refund through the API there are a few requirements regarding the state of the Payment and PaymentOrder.

  1. The PaymentOrder must still be in an OPEN or CLOSED state. If we have passed these states refunds are no longer possible. See CLOSE, SPLIT & SETTLE PaymentOrder for our SPLIT/SETTLE recommendations.
  2. The payment provider must allow native refunds. Jump to Provider with native refunds for more details.
  3. The Payment which is being refunded must be under a certain threshold. This threshold will be set during on-boarding.

Providers with native refunds

NameDescription
payment_iqAllows Immediate refund
swishAllows Immediate refund
vipps_mobilepayAllows Immediate refund
pingAllows Immediate refunds only for credit payments